Helpwise MCP integration
Reads conversations and their internal notes, handles thread attachments, keeps contact records matched and current, and subscribes to inbox events.
37actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Add note to conversation
Ayro attaches a note to a conversation in Helpwise. Agents leave private reminders for team coordination.
Get conversation
Ayro retrieves complete conversation details from Helpwise. Agents access customer messages and history instantly.
Create attachment
Ayro uploads a new attachment in Helpwise. Agents share files directly without switching platforms.
How businesses use Helpwise + Ayro
Each card is one request a support team gets, and the Helpwise actions Ayro runs to close it.
Answer with the full thread and its internal notes
Ayro opens the conversation, reads its subject, status, and participants, and picks up the internal notes agents left on it, so a reply reflects what your team already knows about the case.
Get ConversationGet ConversationsGet Conversation NotesHandle the file attached to a thread
Ayro uploads a document the customer sends and pulls the attachments already on a conversation, returning file name, content type, and download URL rather than asking them to resend.
Create attachmentGet AttachmentGet Conversation AttachmentsMatch the person in chat to their contact record
Ayro searches contacts by name, email, or phone, opens the matching record, and updates the details or custom attributes that changed during the conversation.
Search Helpwise ContactsGet Helpwise ContactUpdate Helpwise ContactSubscribe to what happens in the inbox
Ayro registers a callback for events such as conversation creation, message replies, assignments, status changes, and tag applications, and inspects the subscriptions already configured.
Create Helpwise WebhookGet Helpwise WebhooksGet Helpwise Webhook
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Ayro reads the Helpwise actions it has and picks the ones a request needs.
Connect Helpwise
Authorize the Helpwise account your team already uses — one consent screen, no API keys, no mapping tables. Ayro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Ayro maps it to the Helpwise actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Helpwise · Ayro
What can you do in Helpwise without me setting anything up?
These, right away:
- Create attachment
- Get attachment
- Delete contact
Great, let's start with the first one.
FAQ
Everything else about Helpwise
Setup, permissions, and the limits of what Ayro can do inside Helpwise.
Yes, and they are worth knowing before you plan around them. Delete Helpwise Conversation, Delete Helpwise Message, Delete Mailbox, and Create Helpwise Team hit endpoints Helpwise does not expose and return 404 or 405, so Ayro reports the limitation rather than pretending the change happened. Those objects are managed in the Helpwise web interface.
Every action available in Helpwise
All 37 actions your agent can call on Helpwise, straight from the live MCP connection.
Create attachment
Upload a new attachment.
Add note to conversation
Add a note to a conversation.
Create helpwise team
Creates a new team in Helpwise to group users for collaboration and assignment purposes.
Create helpwise webhook
Creates a new webhook subscription in Helpwise to receive real-time event notifications.
Delete contact
Deletes a contact from Helpwise by its unique identifier (ID).
Delete helpwise conversation
Attempts to delete a conversation by ID from Helpwise.
Delete mailbox
Delete a mailbox by its unique identifier.
Delete helpwise message
Attempts to delete a message from Helpwise.
Delete helpwise note
Delete a note from a conversation.
Delete email signature
Deletes an email signature from Helpwise.
Delete tag
Permanently deletes a tag from Helpwise.
Delete team
Delete a team.
Delete template
Deletes a Helpwise email template (saved reply) by its ID.
Delete helpwise webhook
Delete a Helpwise webhook by its ID.
Get attachment
Retrieves a specific attachment by its unique identifier.
Get conversation attachments
Retrieves attachments from messages in a specific conversation.
Get helpwise contact
Retrieves detailed information for a specific contact by ID.
Get conversation
Retrieves complete details of a specific conversation by ID from Helpwise.
Get conversations
Retrieve a list of conversations.
Get helpwise custom field
Retrieves details of a specific custom field by its ID.
Get helpwise mailbox
Retrieve details of a specific mailbox by its ID.
Get helpwise mailboxes
Retrieve mailboxes.
Get conversation note
Retrieve details of a specific note.
Get conversation notes
Retrieves all notes associated with a specific conversation.
Get helpwise tag
Retrieves detailed information about a specific tag in Helpwise.
Get helpwise team
Retrieves details of a specific Helpwise team by its ID.
Get helpwise teams
Retrieve Helpwise teams.
Get helpwise whatsapp templates
Retrieve Helpwise WhatsApp message templates.
Get helpwise users
Retrieve Helpwise users list.
Get helpwise webhook
Retrieve detailed configuration for a specific Helpwise webhook by its ID.
The tools Helpwise sits next to
Same connection, same setup. Pick the next one your team already uses.
Freshdesk
Filters a requester's tickets and replies in thread, reuses approved canned responses, checks agent availability against SLA rules, and searches solution articles.
Helpdesk
Reads the ticket queue and saved views, reports agents, teams, and roles, and explains email routing, automation rules, and plan setup.
Productlane
Files feedback as insights, links it to the contact and company behind it, answers from help center articles, and publishes changelog entries.
Respond.io
Creates contacts from a first-touch conversation, leaves internal notes for the next agent, and maintains the workspace tag list.
Spoki
Keeps the WhatsApp contact record current, hands a chat to a human operator, opens a ticket, and manages the approved templates a reply has to use.
Zendesk
Looks up ticket history, opens and replies to tickets, and keeps the queue tagged and deduplicated without an agent stepping in.
Ready to connect Helpwise?
Authorize the account and your agent has all 37 actions from the first conversation.