Does Ayro take up a paid Zendesk agent seat?

No. Ayro joins through Zendesk's integration layer, not as an agent seat. You pay Ayro's credits and nothing extra to Zendesk.

What happens when Ayro can't resolve something?

In Messaging it creates a ticket with the customer's details, a summary, and the full transcript, routed by your existing rules. On a ticket it already owns, it unassigns itself and leaves an internal note for whoever picks it up. Reassign the ticket to Ayro to hand it back.

Do my Zendesk triggers, macros, and SLAs still fire?

Yes. Views, triggers, macros, business rules, and reporting are untouched — Ayro never writes to them. It just sends fewer tickets their way.

Can Ayro pick a conversation back up after a human is done?

Yes. Assign the ticket back to Ayro and it picks the thread up where the human left off, with the full history in front of it.

Which channels does Ayro cover?

Chat, email, WhatsApp, and voice, with one agent behind all of them and answers formatted for each medium. You don't configure a separate bot per channel.

Do I still need Zendesk's AI add-on?

No. Ayro replaces the AI layer, not the help desk. You keep the Suite and the agent workspace, including Copilot for the humans handling escalations.

What if I want to remove Ayro, or leave Zendesk?

Nothing to unwind. Zendesk stays your system of record the whole time — switch Ayro off and your tickets, SLAs, macros, views, and reporting carry on exactly as they are.

Ayro pictured as a lavender sphere resting on a sunlit desk beside a support agent working at her laptop.

The best agent on your Zendesk team isn't a Zendesk agent

Invite Ayro to your Zendesk. It answers first, resolves 75% of conversations on its own, and hands the rest to your team — tickets, macros, and SLAs untouched.

Invite Ayro to Zendesk See how it works

What your Zendesk team gains with Ayro

Ayro joins Zendesk like a new hire. It answers first in the widget and messaging channels your customers already use, resolves most conversations on its own, and hands the rest to your people with the transcript. Set it up by talking to it, go live in an afternoon, for a fraction of the AI add-on.

Choose the model, set the rules, decide which channels Ayro answers. You're not locked into Zendesk's AI.

The Ayro orb ringed by the app icons of the AI builders it plugs into

You pay less — and decide what runs

$0.20 per resolved conversation, published, free to start — against about $2 per resolution for Zendesk's AI add-on. Pick the model per agent: a fast one for order status, the premium one for the hard cases. No add-on, no overage, no sales call to size it. Nothing lands on your Zendesk invoice.

Ayro on your Zendesk

$0.20per resolved conversation

Published pricing, free tier to test on
Pick the model per agent — pay premium only where it earns it
No Zendesk seat, no AI add-on, no sales call

Zendesk AI Agents add-on

$2per resolution

5–15 resolutions per agent included, then about $2 each
Actions, API calls, and voice need the Advanced tier
Locked model; no export of conversation data

One agent, wherever your customers are

Zendesk covers your widget and messaging. Ayro adds voice, email, WhatsApp, and 1,000+ tools it can act in — all from one knowledge base and one set of rules. You teach one agent, not five bots.

A support agent at her laptop with Ayro pictured as a lavender sphere resting on the desk beside her.

AyroApp9:00 AM

Yesterday: 1,204 conversations across the Zendesk widget, WhatsApp, and voice. 74% resolved end to end, 38 handed to the team in Zendesk — all from the same knowledge base.

Run your Zendesk AI from the window you already type in

Master Agent is the one agent you talk to. Connect Zendesk once, then say what you want: “put Ayro on our Zendesk widget and hand off refunds over €50.” It reads your help center and past conversations, writes the knowledge base, sets the handoff rules, tests them on real tickets, and waits for your okay. You never configure it. You tell it what you want.

Start from the web

A developer at a laptop with Ayro pictured as a lavender sphere beside the screen.

Claude Code

> put Ayro on our Zendesk widget

Three steps. One afternoon.

Connect, teach, set the rules. Each step starts from the web, or with a line you paste into Claude or Codex.

Send the invite

Connect your Zendesk account and say put Ayro on our Zendesk. Ayro becomes the first responder in Zendesk Messaging — the same widget, WhatsApp, and Facebook Messenger channels you already run.

Start from the web

An agent typing at a laptop with Ayro pictured as a lavender sphere beside the screen.

Claude Code · 40s

Zendesk — connected, queue untouched
Set as first responder in Messaging
Widget, WhatsApp, Facebook Messenger — live

Hand it the knowledge

Say learn our help center and the last 90 days of tickets. Ayro writes a knowledge base that matches how your product actually behaves — not a generic FAQ — and flags the gaps for you. Site crawl and PDFs work too.

Start from the web

A shop owner on her phone with Ayro pictured as a lavender sphere floating beside her.

Claude Code · 24s

Read 128 help center articles
Read 4,182 past conversations
Wrote 61 topics — 9 flagged for you

Set the rules, go live

Say hand off refunds over €50 and anyone who asks for a person. Ayro writes the rule, generates a test suite from your tickets, and waits for your okay before it publishes. Your triggers, views, and SLAs take it from there.

Start from the web

A support lead leaning back from his laptop with Ayro pictured as a lavender sphere beside him.

Handoff · order #4421

Refund request of €72 — above your €50 guardrail. Handing to the team in Zendesk with the transcript and a summary.

Open in ZendeskShow me first

Put the highest resolution rate on your desk

Ayro closes 75% of conversations without a human, measured across every client, and the number keeps climbing. Most help-desk AI starts near 20% and stalls there. Ayro is built to resolve, not to deflect.

AyroZendesk AI Agents

Ayro: measured across all clients. Zendesk AI Agents: independent deployment analyses, 2024–2026.

FAQ

Everything else about inviting Ayro

No. Ayro joins through Zendesk's integration layer, not as an agent seat. You pay Ayro's credits and nothing extra to Zendesk.

Ayro pictured as a giant lavender sphere floating beside two colleagues sharing a tablet.

Invite Ayro to your Zendesk

Start free. No migration, no sales call, nothing added to your Zendesk bill.

Invite Ayro Talk to us