Will Ayro answer in our team's own approved wording?

It can work from the saved replies your agents already use. List Saved Replies and Get Saved Reply return the approved text held in the account, so a message sent through Create Reply Thread follows wording that has been signed off rather than a separate script maintained somewhere else.

Does Ayro respect our mailbox routing and workflows?

Yes, and it can trigger them. Get Routing Configuration shows how a mailbox distributes work and List Workflows returns the rules already defined, while Run Manual Workflow applies one to a conversation. Update Mailbox Routing Configuration and Update Workflow Status are there for when the routing itself needs to change.

Can Ayro keep the customer record itself up to date?

Yes, down to individual fields. Create Customer, Update Customer Properties, List Customer Emails, and Create Customer Phone maintain the person, while Get Organization, Set Organization Property Value, and Get Organization Customers cover the company behind them, so a detail confirmed in chat does not have to be retyped later.

What happens to a conversation Ayro cannot resolve on its own?

It goes to a human agent with the full history attached. Ayro runs on top of Help Scout rather than replacing it, so the conversation stays in the same inbox with any reply or note already posted, and Update Conversation reassigns it to the right person, with List Users and List Teams supplying the options.

Help Scout MCP integration

Reads a customer's full thread history, posts replies and internal notes, tags and snoozes incoming conversations, and reports on inbox performance.

Connect Help Scout See all integrations

129actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Create chat thread
Ayro starts a new chat thread on a Help Scout conversation. Agents begin conversations without leaving Help Scout.
Get user conversation history
Ayro pulls detailed conversation history for a customer over time. Agents see the full relationship context before responding.
Run manual workflow
Ayro executes a workflow on Help Scout conversations. Agents trigger automations for bulk processing without manual steps.

See all 129 actions

How businesses use Help Scout + Ayro

Each card is one request a support team gets, and the Help Scout actions Ayro runs to close it.

Answer from the customer's full thread history
Ayro lists the conversations tied to a customer, opens the relevant one, and reads every thread on it, so a reply reflects what was already promised instead of starting the exchange over.
List ConversationsGet ConversationList Threads
Reply in the thread and leave the note behind it
Ayro posts the reply into the existing conversation, adds an internal note explaining what it did and why, and opens a new conversation when a request deserves its own record.
Create Reply ThreadCreate Note on ConversationCreate Conversation
Triage what lands in the shared inbox
Ayro tags an incoming conversation by topic, sets its status or assignee, and snoozes the ones waiting on a customer, so the queue an agent opens is already sorted rather than raw.
Update Conversation TagsUpdate ConversationUpdate Conversation Snooze
Report on how the inbox is actually performing
Ayro pulls happiness ratings, first response time, and volume by channel for a period, so a question about how support is doing is answered with the current numbers rather than last month's deck.
Get Happiness ReportGet First Response Time ReportGet Volume by Channel Report

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Ayro reads the Help Scout actions it has and picks the ones a request needs.

Connect Help Scout
Authorize the Help Scout account your team already uses — one consent screen, no API keys, no mapping tables. Ayro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Ayro maps it to the Help Scout actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Help Scout · Ayro

What can you do in Help Scout without me setting anything up?

These, right away:

Create chat handle
Get attachment data
Delete chat handle

Great, let's start with the first one.

FAQ

Everything else about Help Scout

Setup, permissions, and the limits of what Ayro can do inside Help Scout.

It can work from the saved replies your agents already use. List Saved Replies and Get Saved Reply return the approved text held in the account, so a message sent through Create Reply Thread follows wording that has been signed off rather than a separate script maintained somewhere else.

Every action available in Help Scout

All 129 actions your agent can call on Help Scout, straight from the live MCP connection.

Create chat handle
Create a chat handle for a Help Scout customer.
Create chat thread
Create a new chat thread on a Help Scout conversation.
Create conversation
Create a new conversation in Help Scout.
Create customer
Create a new customer in Help Scout with contact details and profile information.
Create customer address
Create an address for a Help Scout customer.
Create customer email
Create an email for a customer in Help Scout.
Create customer phone
Create a phone number for a Help Scout customer.
Create customer property
Create a customer property definition in Help Scout.
Create customer thread
Create a new customer thread on a Help Scout conversation.
Create customer website
Create a website entry for a customer in Help Scout.
Create note on conversation
Create a new note thread on a Help Scout conversation.
Create organization
Create a new organization in Help Scout.
Create organization property
Create a new custom property definition for organizations in Help Scout.
Create phone thread
Create a new phone thread on a Help Scout conversation.
Create reply thread
Create a new reply thread on a Help Scout conversation.
Create saved reply
Create a saved reply for a mailbox in Help Scout.
Create social profile
Create a social profile for a customer in Help Scout.
Create webhook
Create a new webhook subscription in Help Scout to receive real-time event notifications.
Delete chat handle
Delete a chat handle for a customer.
Delete conversation
Move a conversation to the deleted folder.
Delete customer
Permanently delete a customer by ID from Help Scout.
Delete customer address
Delete a customer's address from Help Scout.
Delete customer email
Delete an email for a customer.
Delete customer phone
Delete a customer's phone number from Help Scout.
Delete customer property
Perform a soft delete on a customer property definition.
Delete customer website
Delete a website for a customer.
Delete organization
Delete an organization by ID.
Delete organization property customer tier
Delete a customer tier property definition from organizations.
Delete saved reply
Delete a saved reply from a mailbox.
Delete snooze
Delete a snooze on a conversation.

The tools Help Scout sits next to

Same connection, same setup. Pick the next one your team already uses.

Browse every integration

Support agent working at a laptop next to the Ayro mascot

Ready to connect Help Scout?

Authorize the account and your agent has all 129 actions from the first conversation.

Connect Help Scout Talk to sales

Help Scout MCP integration

Three actions you can hand over today

Create chat thread

Get user conversation history

Run manual workflow

How businesses use Help Scout + Ayro

Answer from the customer's full thread history

Reply in the thread and leave the note behind it

Triage what lands in the shared inbox

Report on how the inbox is actually performing

Get started in 3 steps

Connect Help Scout

Tell your agent what you need

Watch it work

Everything else about Help Scout

Every action available in Help Scout

Create chat handle

Create chat thread

Create conversation

Create customer

Create customer address

Create customer email

Create customer phone

Create customer property

Create customer thread

Create customer website

Create note on conversation

Create organization

Create organization property

Create phone thread

Create reply thread

Create saved reply

Create social profile

Create webhook

Delete chat handle

Delete conversation

Delete customer

Delete customer address

Delete customer email

Delete customer phone

Delete customer property

Delete customer website

Delete organization

Delete organization property customer tier

Delete saved reply

Delete snooze

The tools Help Scout sits next to

Docsbot.ai

Helpdesk

Plain

Re amaze

Sitespeakai

Wati

Ready to connect Help Scout?

Help Scout MCP integration

Three actions you can hand over today

Create chat thread

Get user conversation history

Run manual workflow

How businesses use Help Scout + Ayro

Answer from the customer's full thread history

Reply in the thread and leave the note behind it

Triage what lands in the shared inbox

Report on how the inbox is actually performing

Get started in 3 steps

Connect Help Scout

Tell your agent what you need

Watch it work

Everything else about Help Scout

Every action available in Help Scout

Create chat handle

Create chat thread

Create conversation

Create customer

Create customer address

Create customer email

Create customer phone

Create customer property

Create customer thread

Create customer website