ServiceNow MCP integration
Opens and updates incidents mid-conversation, reads change schedules and conflicts, submits service catalog requests, and keeps CMDB records current.
172actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create change task
Ayro creates a new task for a ServiceNow change request instantly. Agents skip manual form entry and track changes directly in ServiceNow.
Get activity subscription activities
Ayro retrieves recent activity records from ServiceNow to show agents what has happened on a ticket. They see the full history without switching systems.
Submit service catalog cart order
Ayro submits a Service Catalog order immediately during a conversation. Customers get their request processed without waiting for an agent to log in.
How businesses use ServiceNow + Ayro
Each card is one request a support team gets, and the ServiceNow actions Ayro runs to close it.
Raise the incident while the user is still describing it
Ayro creates the incident from what was reported, uploads the screenshot the person sent onto the record, and updates it as more detail arrives rather than after the conversation ends.
Create ServiceNow IncidentUpdate IncidentUpload Attachment to ServiceNow RecordAnswer where an incident or a change actually stands
Ayro lists the incidents matching what is being asked about and pulls the change requests and schedule on the same service, so the answer reflects the instance rather than the last status email.
List ServiceNow IncidentsList ServiceNow Change RequestsGet Change ScheduleKeep the CMDB matching what is deployed
Ayro looks a configuration item up by class or ID, updates the record when something has changed, and sets its operational state, so the CMDB describes the estate as it is now.
Get CMDB Instance by ClassUpdate CMDB Instance by IDSet CI Operational StateSubmit a catalog request on someone's behalf
For a standard ask like access or hardware, Ayro finds the catalog item, fills in its variables from the conversation, and orders it, so nobody has to hunt for the right form.
Get Service Catalog Items ListGet Catalog Item VariablesOrder Service Catalog Item Now
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Ayro reads the ServiceNow actions it has and picks the ones a request needs.
Connect ServiceNow
Authorize the ServiceNow account your team already uses — one consent screen, no API keys, no mapping tables. Ayro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Ayro maps it to the ServiceNow actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
ServiceNow · Ayro
What can you do in ServiceNow without me setting anything up?
These, right away:
- Create a record
- Find file
- Cancel change conflict check
Great, let's start with the first one.
FAQ
Everything else about ServiceNow
Setup, permissions, and the limits of what Ayro can do inside ServiceNow.
It can prepare one and read the guardrails rather than step around them. Create Normal Change Request opens the change, Start Change Conflict Check runs ServiceNow's own conflict detection, Get Change Conflict Status reads the result, and Schedule Change First Available finds a clear window. The approval path configured on your instance still governs what actually proceeds.
Every action available in ServiceNow
All 172 actions your agent can call on ServiceNow, straight from the live MCP connection.
Attach file to record
Attaches a file to a specified record in a ServiceNow table.
Cancel change conflict check
Cancels the running conflict checking process for a specified ServiceNow change request.
Create a record
Creates a new record in a specified ServiceNow table with the provided field values.
Create attachment upload
Uploads a file as a multipart form-data attachment to a specified record in ServiceNow.
Create ci lifecycle management action
Adds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API.
Create ci lifecycle mgmt operators
Registers a new operator for a non-workflow user in the ServiceNow CI Lifecycle Management system.
Set ci operational state
Sets the operational state for one or more configuration items (CIs) using the ServiceNow CI Lifecycle Management API.
Create cmdb application service
Creates an application service in ServiceNow CMDB or updates an existing one if a service with the same name already exists.
Create cmdb linux server
Creates a new Linux server configuration item (CI) in the ServiceNow CMDB.
Ingest cmdb records
Inserts multiple records into a ServiceNow Import Set staging table.
Create cmdb instance
Creates a single Configuration Item (CI) in ServiceNow CMDB with the specified attributes.
Create cmdb instance relation
Creates an inbound and/or outbound relation for a specific configuration item (CI) in the ServiceNow CMDB.
Create data classification classify
Assigns pre-defined or user-defined data classification labels to records in ServiceNow tables.
Create data classification clear
Removes all data classifications for a specific record in a ServiceNow table.
Enhanced ci identify/reconcile
Inserts or updates configuration items (CIs) in ServiceNow CMDB using the enhanced Identification and Reconciliation API.
Query cmdb identify reconcile
Queries the ServiceNow Identify and Reconcile API to determine whether a Configuration Item (CI) should be inserted (created) or updated in the CMDB based on identity matching rules.
Cmdb identify reconcile queryenhanced
Performs identification and reconciliation of configuration items (CIs) in the ServiceNow CMDB.
Create import set
Inserts incoming data into a specified ServiceNow staging table and triggers the associated transform map to move the data into the production table.
Create incident
Creates a new incident record in ServiceNow with the provided details.
Create incident
Creates a new incident record in ServiceNow with the provided field values.
Create servicenow interaction
Creates a new interaction record in ServiceNow that can be linked to records in other tables (e.g., incidents, problems, cases).
Close interaction
Closes an existing interaction record in ServiceNow by changing its state to closed.
Create push installation
Registers or updates a device token for receiving push notifications through ServiceNow.
Remove push installation
Deactivates a mobile device installation from receiving push notifications using the ServiceNow Push Installation API.
Create servic catalog items add to cart
Adds a specified catalog item to the current user's ServiceNow shopping cart.
Submit service catalog producer item
Submits a ServiceNow Service Catalog item using the submit_producer endpoint.
Checkout service catalog cart
Checks out the Service Catalog shopping cart and submits the order as a request.
Submit service catalog cart order
Submits the Service Catalog shopping cart and creates a service catalog request.
Create servicecatalog items checkout guide
Checks out an order guide by updating variable values for selected catalog items.
Order service catalog item now
Orders a specified ServiceNow Service Catalog item immediately.
The tools ServiceNow sits next to
Same connection, same setup. Pick the next one your team already uses.
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Ready to connect ServiceNow?
Authorize the account and your agent has all 172 actions from the first conversation.